Customer Satisfaction Survey

Thank You for taking our Customer Satisfaction Survey. We are constantly looking for ways to improve the quality of our products and services. A few moments of your time will help us provide you with the class quality that you deserve.

The survey should only take 5 minutes of your valuable time to complete.

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Have you purchased or used the company's services during the last 12 months?

Services: IMPORTANCE (Scale - Low/Disagree [1,2,3,4] High/Agree)

	1	2	3	4
The quality of the AESG's services.	1The quality of the AESG's services. 1	2The quality of the AESG's services. 2	3The quality of the AESG's services. 3	4The quality of the AESG's services. 4
The cost value of the AESG's services.	1The cost value of the AESG's services. 1	2The cost value of the AESG's services. 2	3The cost value of the AESG's services. 3	4The cost value of the AESG's services. 4
The out of the box quality of AESG's rebuilds.	1The out of the box quality of AESG's rebuilds. 1	2The out of the box quality of AESG's rebuilds. 2	3The out of the box quality of AESG's rebuilds. 3	4The out of the box quality of AESG's rebuilds. 4
The services provided by AESG have met your requirements.	1The services provided by AESG have met your requirements. 1	2The services provided by AESG have met your requirements. 2	3The services provided by AESG have met your requirements. 3	4The services provided by AESG have met your requirements. 4
The documentation (RMA history where applicable) was useful and accurate.	1The documentation (RMA history where applicable) was useful and accurate. 1	2The documentation (RMA history where applicable) was useful and accurate. 2	3The documentation (RMA history where applicable) was useful and accurate. 3	4The documentation (RMA history where applicable) was useful and accurate. 4
The technicians were professional and knowledgable.	1The technicians were professional and knowledgable. 1	2The technicians were professional and knowledgable. 2	3The technicians were professional and knowledgable. 3	4The technicians were professional and knowledgable. 4

Comments

Services: SATISFACTION (Scale - Low/Disagree [1,2,3,4] High/Agree)

	1	2	3	4
The quality of the AESG's services.	1The quality of the AESG's services. 1	2The quality of the AESG's services. 2	3The quality of the AESG's services. 3	4The quality of the AESG's services. 4
The cost value of the AESG's services.	1The cost value of the AESG's services. 1	2The cost value of the AESG's services. 2	3The cost value of the AESG's services. 3	4The cost value of the AESG's services. 4
The out of the box quality of AESG's rebuilds.	1The out of the box quality of AESG's rebuilds. 1	2The out of the box quality of AESG's rebuilds. 2	3The out of the box quality of AESG's rebuilds. 3	4The out of the box quality of AESG's rebuilds. 4
The services provided by AESG have met your requirements.	1The services provided by AESG have met your requirements. 1	2The services provided by AESG have met your requirements. 2	3The services provided by AESG have met your requirements. 3	4The services provided by AESG have met your requirements. 4
The documentation (RMA history where applicable) was useful and accurate.	1The documentation (RMA history where applicable) was useful and accurate. 1	2The documentation (RMA history where applicable) was useful and accurate. 2	3The documentation (RMA history where applicable) was useful and accurate. 3	4The documentation (RMA history where applicable) was useful and accurate. 4
The technicians were professional and knowledgable.	1The technicians were professional and knowledgable. 1	2The technicians were professional and knowledgable. 2	3The technicians were professional and knowledgable. 3	4The technicians were professional and knowledgable. 4

Comments

Sales: IMPORTANCE (Scale - Low/Disagree [1,2,3,4] High/Agree)

	1	2	3	4
Sales staff professionalism, product knowledge and attitude.	1Sales staff professionalism, product knowledge and attitude. 1	2Sales staff professionalism, product knowledge and attitude. 2	3Sales staff professionalism, product knowledge and attitude. 3	4Sales staff professionalism, product knowledge and attitude. 4
Sales staff knowledge of your industry.	1Sales staff knowledge of your industry. 1	2Sales staff knowledge of your industry. 2	3Sales staff knowledge of your industry. 3	4Sales staff knowledge of your industry. 4
Your relationship with the company's account representative.	1Your relationship with the company's account representative. 1	2Your relationship with the company's account representative. 2	3Your relationship with the company's account representative. 3	4Your relationship with the company's account representative. 4
The purchasing process experience.	1The purchasing process experience. 1	2The purchasing process experience. 2	3The purchasing process experience. 3	4The purchasing process experience. 4
Sales and follow-up support.	1Sales and follow-up support. 1	2Sales and follow-up support. 2	3Sales and follow-up support. 3	4Sales and follow-up support. 4
The accuracy and timeliness of shipments.	1The accuracy and timeliness of shipments. 1	2The accuracy and timeliness of shipments. 2	3The accuracy and timeliness of shipments. 3	4The accuracy and timeliness of shipments. 4
The accuracy and helpfulness of sales and marketing materials.	1The accuracy and helpfulness of sales and marketing materials. 1	2The accuracy and helpfulness of sales and marketing materials. 2	3The accuracy and helpfulness of sales and marketing materials. 3	4The accuracy and helpfulness of sales and marketing materials. 4
The design and usefulness of the company's website.	1The design and usefulness of the company's website. 1	2The design and usefulness of the company's website. 2	3The design and usefulness of the company's website. 3	4The design and usefulness of the company's website. 4

Comment or Message

Sales: SATISFACTION (Scale - Low/Disagree [1,2,3,4] High/Agree)

	1	2	3	4
Sales staff professionalism, product knowledge and attitude.	1Sales staff professionalism, product knowledge and attitude. 1	2Sales staff professionalism, product knowledge and attitude. 2	3Sales staff professionalism, product knowledge and attitude. 3	4Sales staff professionalism, product knowledge and attitude. 4
Sales staff knowledge of your industry.	1Sales staff knowledge of your industry. 1	2Sales staff knowledge of your industry. 2	3Sales staff knowledge of your industry. 3	4Sales staff knowledge of your industry. 4
Your relationship with the company's account representative.	1Your relationship with the company's account representative. 1	2Your relationship with the company's account representative. 2	3Your relationship with the company's account representative. 3	4Your relationship with the company's account representative. 4
The purchasing process experience.	1The purchasing process experience. 1	2The purchasing process experience. 2	3The purchasing process experience. 3	4The purchasing process experience. 4
Sales and follow-up support.	1Sales and follow-up support. 1	2Sales and follow-up support. 2	3Sales and follow-up support. 3	4Sales and follow-up support. 4
The accuracy and timeliness of shipments.	1The accuracy and timeliness of shipments. 1	2The accuracy and timeliness of shipments. 2	3The accuracy and timeliness of shipments. 3	4The accuracy and timeliness of shipments. 4
The accuracy and helpfulness of sales and marketing materials.	1The accuracy and helpfulness of sales and marketing materials. 1	2The accuracy and helpfulness of sales and marketing materials. 2	3The accuracy and helpfulness of sales and marketing materials. 3	4The accuracy and helpfulness of sales and marketing materials. 4
The design and usefulness of the company's website.	1The design and usefulness of the company's website. 1	2The design and usefulness of the company's website. 2	3The design and usefulness of the company's website. 3	4The design and usefulness of the company's website. 4

Comment or Message

Overall Satisfaction: SATISFACTION (Scale - Low/Disagree [1,2,3,4] High/Agree)

	1	2	3	4
I would purchase more products from the company in the future.	1I would purchase more products from the company in the future. 1	2I would purchase more products from the company in the future. 2	3I would purchase more products from the company in the future. 3	4I would purchase more products from the company in the future. 4
I would recommend your company to my friends and peers.	1I would recommend your company to my friends and peers. 1	2I would recommend your company to my friends and peers. 2	3I would recommend your company to my friends and peers. 3	4I would recommend your company to my friends and peers. 4
Your overall rating of the company.	1Your overall rating of the company. 1	2Your overall rating of the company. 2	3Your overall rating of the company. 3	4Your overall rating of the company. 4

Comment or Message

All information provided is confidential and will be used for internal continuous improvement purposes only.